Rental consitions Urban Drive

We advice all clients to read the rental terms and conditions and familiarize themselves with the rights and obligations they must respect when renting a vehicle, in order to avoid legal claims and the consequences of non-compliance. In the following text, listed are the rules of use as well as the conditions for renting a vehicle at the Urban Drive agency.

  • General rental conditions
  • Persons above 23 years old
  • Persons who have a driver's license for at least 2 years
  • Mandatory identification - ID card or passport for inspection
  • Length of lease
  • Minimum rental length is 2 days (48 hours)
  • The time of vehicle pick-up and return should be the same, with a tolerance of 60 minutes of announced delay. If there is an overage, a new day of vehicle rental is charged
  • The possibility of extending the lease with mandatory reporting, or coming to our premises, in order to extend the contract
  • The possibility of renting a vehicle for several months with agreement
  • Payment and Deposit
  • Vehicle rental to be paid when picking up the vehicle from Urban Drive rent-a-car, by credit card (Visa, Mastercard, Diners, Amex), payment to the account (legal entities) or cash
  • No DEPOSIT required!
  • Collection and return of the vehicle
  • The vehicle can be delivered and returned at our office, with posibility that car also can be delivery/return at the selected or agreed location
  • The vehicle can be collected and returned outside of standard working hours, with an additional charge
  • When picking up and returning the vehicle, it is mandatory to check the condition of the vehicle, as well as to sign the form on the condition of the vehicle
  • When returning the vehicle, the client is obliged to pay all amounts of fines imposed against him in connection with the use of the vehicle, which were caused by his personal fault (violation of traffic regulations)
  • Vehicle insurance
  • Vehicle insurance does NOT cover following damage:
  • Damage to the interior of the vehicle
  • Damage to tires and wheels
  • Broken or lost key
  • Damage caused by refueling car with the wrong type of fuel
  • Other damages caused knowingly or unknowingly
  • All listed damages will be charged in full when the vehicle is returned. If additional insurance is required, contact us and we will meet your request
  • A POLICE RECORD IS MANDATORY FOR ALL TYPES OF INSURANCE!
  • Without a police record, the full amount of damage or theft will be charged to the client, regardless of the type of insurance. The record must be made even in cases where the client was not present when the vehicle was damaged (e.g. the vehicle was damaged in the parking lot by an unknown person).
  • PROCEDURES in case of accident, damage and vehicle theft
  • The client is obliged to act as follows:
  • IMMEDIATELY to notify Urban Drive Rent-a-Car agency regarding the event
  • IMMEDIATELY to inform the police about the event, and to act according to their instructions
  • To record information about other participants in the accident or event
  • To photograph the resulting accident or damage, and to send the photographs to Urban Drive rent-a-car
  • To complete an accident/damage report when returning the vehicle
  • To write a short statement describing the causes and circumstances in which the accident/damage occurred
  • PROHIBITIONS AND UNAUTHORIZED VEHICLE OPERATION
  • It is forbidden to drive the vehicle under the influence of alcohol, drugs and narcotics. In these cases, the insurance is NOT VALID - the client will be charged the full amount of damage/theft.
  • The rented vehicle can only be driven by the person who is registered as the driver in the vehicle rental contract. The possibility to register an additional driver is allowed, with the prior approval of Urban Drive rent-a-car.
  • It is forbidden to give the rented vehicle for use to unauthorized persons, persons who are not registered in the rental agreement. In these cases, the insurance is NOT VALID - the client will be charged the full amount of damage/theft.
  • It is forbidden to use the rented vehicle for public transportation of passengers, transportation of goods and tools, for any competition/speed trials, for towing trailers or other vehicles. The customer will be charged the full amount of the damage/theft.
  • It is forbidden to cross the border of the Republic of Serbia with a rented vehicle.
  • The rented vehicle is prohibited from participating in any illegal activities, such as criminal customs and foreign exchange violations, or any type of smuggling.
  • It is forbidden to drive the rented vehicle if there is any damage or indication thereof.